Développement e-commerce
Launching an Online Store: The Decisions That Matter
The checklist of work that has to be finished before a store goes live. Key takeaways Test orders: the full purchase path must be tested with real payments Tax...
Marcus Adeyemi
Développe et maintient les projets web. Écrit sur l’architecture front-end, la performance, l’accessibilité et les aspects ingrats du maintien d’un site en vie.
531 articles
Développement e-commerce
Customer Service for Online Stores: What Actually Works
Handling pre-sales questions, order issues and complaints for an online store. Key takeaways Response time: slow replies drive chargebacks and negative reviews...
Développement e-commerce
A Practical Guide to Returns Abuse
Customers exploiting return policies through wardrobing, serial returns and false claims. Key takeaways Patterns: abuse shows up in per-customer return rates Wa...
Développement e-commerce
Stock Counts and Accuracy: What Actually Works
Keeping recorded inventory matching physical stock through counts and reconciliation. Key takeaways Cycle counting: counting regularly beats annual stocktakes S...
Développement e-commerce
Packaging and Unboxing Experience: What Actually Works
The physical packaging customers receive, and what it communicates. Key takeaways Protection: packaging must survive the carrier network Dimensional weight: box...
Développement e-commerce
How to Get Lost and Damaged Shipments Right
Handling parcels that arrive damaged, arrive late or never arrive. Key takeaways Carrier claims: have deadlines and evidence requirements Customer expectation:...
Développement e-commerce
Cross-Border Returns, Done Properly
Handling returns from international customers, including duties, logistics and refunds. Key takeaways Return shipping: international return costs can exceed ite...
Développement e-commerce
Marketplace Account Health: The Decisions That Matter
The performance metrics marketplaces use to judge sellers, such as defect rates and late shipments. Key takeaways Performance metrics: marketplaces track defect...
Développement e-commerce
A Practical Guide to E-commerce Analytics Setup
Configuring measurement so a store's traffic, revenue and funnel data can be trusted. Key takeaways Purchase tracking: must fire once per order with accura...
Développement e-commerce
How to Get Managing Supplier Data Feeds Right
Importing product data from suppliers and distributors into a store catalog. Key takeaways Formats: suppliers send spreadsheets, feeds and APIs Quality: descrip...
Développement e-commerce
Preparing for Peak Trading, Done Properly
Getting a store ready for its busiest trading period. Key takeaways Traffic: peaks can multiply normal load Stock: bestsellers sell out fastest Most useful sing...
Développement e-commerce
A Practical Guide to Reviewing Store Policies
Periodically checking that shipping, returns, privacy and terms pages match what the business actually does. Key takeaways Drift: operations change faster than...
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